Want to get the most popular Chatbot software to make conversations with customers, and increase conversions? Indeed! Chatting bots play a crucial role in making communications and conversations with visitors. Most Ecommerce businesses and other reputed companies use chatting tools to attract customers, and that’s why you too need one of the top chatbot software. However, keep in mind that when you use a chatbot, use one of the best ones for better customer services powered with AI tools and functionalities.
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What Is a Chatbot Software?
Chatbot software is a computer program that uses Artificial Intelligence(AI) to engage customers in conversation and answer their questions on auto-pilot. Such software uses Natural Language Processing(NLP) to interact with human readers. Being AI-powered, the chatting bots can read texts, hear speeches and simulate human interactions. Owing to the increase in online businesses, nowadays, entrepreneurs use more chatbot software. To use such tools you must have Internet.
Chatbot:
- AI-Powered.
- Uses Natural Language Processing or NLP.
- Simulates human interactions through voice, text, or graphics.
Also, learn:
The List of the Best Chatbot Software
You’ve understood how crucial are chatbot software today for online businesses for conversations, dialogues, and answers. There are several software on chatbots that marketers and business entities use for answering common questions of visitors and customers. You can use any of these software, however, here, I’ve handpicked the best AI-Powered chatbot software.
Go through the following list to learn more about chatting bots:
- ChatBot.com
- Tidio.com
- Intercom.com
- HubSpot
- MobileMonkey
- Zendesk Chat
- Ada
- LivePerson
- Quriobot
- SnapEngage
- Chatfuel
- Drift
- Freshchat
- ManyChat
- Netomi
- Chatra
How Chatbot Software Helps Businesses?
There are millions of businesses and sites that sell products and services online. When customers visit your site they ask numerous queries before taking decisions to purchase products or subscribing to any plan. If you want to answer their queries by yourself, you have to be in front of your pc online all the while. But is it possible when you just start a site or business with limited resources and manpower? I think it’s a hard task if you have limited capabilities. That’s why you need chatbot software that helps customers replying their queries online using its built-in AI tools and resources.
There are millions of sites making businesses online, and many of the top businesses use chatbot tools.
Chatbots help:
- Customers in engaging conversation.
- Visitors and buyers ask questions and reply to their answers.
- In generating leads, capturing emails, and increasing sales and services.
- Save cost and labor.
- Boost customer satisfaction.
- Businesses in various ways leading to lead generation, increase in sales, customer satisfaction, dispute resolution, and more.
Your customers can learn about your products and services using your chatbots outside your office time even though you are not engaged in live conversation.
Also, read:
The best Antivirus Software to secure your devices from cyber threats.
Chatbot.com
When you’re talking about AI-Powered tools Chatbot comes first. It is one of the popular tools for making conversation, answering questions, and engaging with customers. You can manage, and optimize your tasks using it.
ChatBot Features:
- ChatBot builder with no code.
- AI interface for simulating human queries.
- A/B testing for chat flow.
- Team collaboration.
- Templates for marketing, sales, and support.
- Analytics included for heat map presenting the business times.
- Integration with WordPress and Shopify.
ChatBot Pricing: ChatBot has multiple plans for customers, such as individual users, companies and enterprises, or large businesses. To use this software you must purchase a plan as it does not offer any free plan. It comes with three plans the Starter, Team, and Business, or Enterprise.
- The Starter plan starts at $52/mo.
- The team starts at $142/mo.
- The business plan costs $424/mo.
Tidio
In the list of the best chatbot software, Tidio makes its place, and it includes both customer service platforms as well as live chatbot services. Growing businesses, mid-sized companies, and small businesses require such bots. The software offers welcome visitors, catch the leaving visitors, and even sends them back personalized product recommendations.
Tidio Features:
- Chatbots with AI interface.
- Proactive greetings and messages.
- Team analytics, and chat analytics.
- Active monitoring of real-time users.
- Workflows with predefined rules.
- Usable on multiple platforms, such as mobile, pc, and laptop.
- Integration with eCommerce platforms, email marketing, and help desk software.
Tidio pricing:
While talking about Tidio pricing, comes with both free and paid plans. The free plan comes with two operators having 100 chat conversations. Whereas the paid plan starts at $39/mo, with three operators and 2,000 chats.
Intercom
In the world of chatbot software, Intercom is a famous name that works as a SaaS-based messaging app in addition to its chatbot functionality. The platform has predefined workflows to mimic human behavior and respond to visitors’ queries. It comes with many features for operators and customers.
Intercom Features:
- Comes with no code chatbots.
- A/B testing.
- Live AI chatbot.
- Able to answer 33% of customer questions on autopilot.
- Usable on both mobiles and desktops.
- Integration with 300 apps including Google Analytics, CRM software, and more platforms.
- Built to automate your marketing efforts and engage customers.
Intercom Pricing: This chatbot platform provides both free and premium plans. However, the free plan is limited in features and has a trial period of 14 days. The starter package charges $39/mo, and the Growth plan starts at $99/mo.
HubSpot
HubSpot too is another chatbot software with AI tools to manage conversations, customize workflows, and support customers. As a chatbot platform, it has many things to offer. It lets you connect with visitors, qualify leads, answer questions, and book meetings from a single platform even though you have no coding skills.
HubSpot features:
- Create chatbots without coding.
- Connect with real-time visitors, capture leads, and trigger email campaigns with its CRM.
- Bomeeting and supporting customers.
- Choose a template and brand it to match your needs.
- Automate your task like creating support tickets, adding to lists, and workflows.
- HubSpot chatbot builder comes with more powerful features to automate your marketing efforts.
HubSpot Pricing:
It offers multiple plans, such as Starter, Professional, and Enterprise.
LiveChat
LiveChat is one of the most popular chatbot software cum platforms with a lot of features to manage customers, qualify leads, increase sales, and automate your tasks? Seamless integration with 200+ platforms and applications, proactive workflows powered with AI tools, and marketing automation makes it more popular than others for customers, businesses, and companies.
LiveChat features:
- Optimized to capture leads online to make more sales.
- Shows goods while chatting online.
- Tracks sales to boost revenues and ROI.
- Solves customer problems proactively, and responds fast to their questions.
- AI automation divides customers into various segments based on their behavioral needs and creates help tickets.
- Integration with more than 200+ apps and services.
LiveChat Plans and Pricing:
As one of the top-notch chatbot software and tools, it comes with multiple plans with flexibility in price and features. The plans are a starter, team, business, and enterprise. You can pay bills annually, or month-to-month basis.
- The Starter plan starts at $20/mo.
- Team costs $41/mo.
- Business starts at $59/mo, and
- The Enterprise plan needs negotiation.
MobileMonkey
Mobilemonkey lets you create your own chatbot using their own OmniChat technology. It works best in Facebook Messenger, in webinars, and in SMS texts. Create a single bot and use it across multiple channels. It saves you cost and labor. The chatbot offers integration with many applications and platforms. Use it both on mobiles and desktops.
MobileMonkey Features:
- Uses its OmniChat technology to create chatbots.
- Usable on multiple channels like Messenger, webinars, and SMS texts.
- API integration.
- Widget feature.
- Lead alert.
- Drip campaign, etc.
MobileMonkey Pricing:
The free plan includes limited features but unlimited leads. Whereas the paid plan costs $14.25/mo with an unlimited number of leads. Also, it has higher plans, such as Pro Unicorn, and Team.
Zendesk Chat, the Best Agent Desk AI Chatbot Software
Zendesk is a chatbot platform to provide answers to your customers online. It has its own database from where it pulls answers to questions and problems that the customers ask. Once you set up this with your site, it creates a knowledge base with relevant articles, questions, and answers. The software comes with pre-built business rules to automate workflows and maximize performance.
Zendesk Features:
- Comes with an AI chatbot.
- Gives customers answers by pulling data from the pre-built knowledge base.
- Routing based on agent status, capacity, and skills, as well as conversation priority
- Also, provides agents best reports on customer interaction and behavior.
- Analyze your performance using pre-built dashboards that include best-practice customer service metrics.
- Out-of-the-box reporting and analytics.
- Its Channel Framework or App lets you integrate with 1000+ apps and services. You can even use it on your own account without any line of code.
- Multilingual support, automatic redaction, customer satisfaction surveys, SLA agreement and more advanced features for the higher plans.
Zendesk Pricing:
Zendesk offers three plans on chatbot, such as Support Team, Support Professional, and Support Enterprize. The first plan starts at $19/mo, the Professional costs $49/mo, and the Enterprize starts at $99/mo.
Ada
Among the list of AI-powered chatbot software, Ada is the top and best service provider in connecting with customers, providing the best customer queries with the least agent interaction. It has built-in advanced features to automate your efforts in a way that can solve customers’ problems, convince them and boost maximum ROI. Even without coding you and your team can build channels, measure metrics, and solve customer’s needs with minimal agent intervention. Also, integrate with 100+ tools, applications, and services.
Ada provides three plans like Core, Pro, and Advanced.
LivePerson
LivePerson allows you to build your own AI-powered chatbot. No need to learn to code. It has the tools and resources to build your tools to make conversation, prepare analytics and automate your marketing efforts. The platform automatically uploads webpages, pdfS, Faqs, and other relevant content to curate the most reliable and faster response. Being LLM-powered, its data ingestion gives data security. The dashboard is so constructed that it can deliver the best problem-solving content to the customers, and even it provides customer insights.
LivePerson features:
- AI-powerd chatbot software builder with more advanced features.
- LLM-powered data ingestion gives best data security.
- Create seamless, automated customer experiences across voice and messaging — powered by generative AI.
- Integrates with most channels apart from Email, Facebook, and Twitter.
- Pulls time-based reports for customer engagement and brand performance.
- Customers can book appointments, see order status, account billing,, and other relevant options.
LivePerson Pricing:
It offers plans based on your needs, or in other words, pay as you go. However, the pricing page shows two plans, the (1)Conversational Cloud, and (2) Conversational Cloud & Generative AI.
Quriobot
Want to learn about Quriobot, one of the free chatbot software? Indeed! It is one of the free chatbot builder software with a drop-drag interface. You can build bots from a scratch for conversation, or use one of the templates. The tool lets you add it to your website with matching colors, if needed, you can add custom CSS to make it stylish and befitting for your site. Any company with a low budget can use this, and I think it is best for small businesses with low budgets.
Pricing:
Quriobot allows you free chats with 500 conversations per month, with unlimited bots and organization members. But it has no option to brand your company or site. Want to get more specifications? If so, choose one of the higher plans, such as Business,or Agency. The former starts at 13 €/m, with 1000 chats, and the latter costs €999/ month, with unlimited chats.
SnapEngage
SnapEngage Features:
- Dedicated chat solution built for professionals.
- Advanced routing to connect to customers whether they are onboard, or leaving.
- Dedicated team to help you set up live chats to convert your customers into potential buyers.
- Design studio to customize your chatbots with built-in elements. You can build, add, and manage everything without adding a line of code.
- Automated Customer reporting and Analytics.
- Out-of-the-Box Integrations with CRMs, applications, and services.
- Essential Support: Starts at $49/mo.
- Enterprise Support: Starts at $69/mo.
- Complete Support Suite: Starts at $119/m.
Chatfuel
- Trial: Starts at $0/mo, with 50 conversations/mo.c
- Entrepreneur: Costs $14.99/mo, and 500 conversations/mo.
- Startup: Costs $24.99/mo, with up to 1000 conversations/mo.
- Small Business: Starts at $59.99/mo, with up to 3000/conversations.
- Growing Business: This starts at $119.99/mo, with up to 10,000 conversations/mo, and
- Enterprise: Negotiantion-based pricing but with maximum features.
Drift
Want to get one of the best and recommended chatbot software for your business? If so, I recommend purchasing Drift, one of the most advanced chatbot tools combined with all necessary tools, pieces of equipment, add-ons, and other essentials which you need to make strong confidence-building measures(CBMs) with your customers to persuade them to subscribe and buy your products and services. But it is costly and suitable for those who build businesses and grow.
- Best AI-powered chatbot.
- Conversational marketing, sales, and customers support——Turn customers into qualified leads, sales, and buyers.
- The chatbot has powerful tools to launch marketing campaigns, captivate customers, help them understand their queries, and generate high-quality leads.
- Even it jumpstarts conversations with customers, offers deals to targeted customers who leave the dashboard and triggers sales.
- Provides analytics, and reporting to result in best marketing experiences combined with sales, leads, and customer support.
- Integrations with tools, applications, and services.
So, Drift works as one of the most popular chatbot software with multiple features, a customer-friendly interface, and integrations.
It comes with multiple plans
- Premium: It starts at $2,500/mo. Best for small businesses.
- Advanced: This plan is best for growing cowing companies.
- Enterprise. This is suitable for big entities like enterprises.
Freshchat
Freshchat is another chatbot software with AI-powered resources and tools. Engage with first-time website visitors, reconnect with returning visitors, and customize your experience with them. As it comes with pro-active self-service and integration with numerous social sites and apps, communication with visitors is easy. Learn more about Freshchat
- Free: This plan does not charge you. It provides access to 100 agents. The features include chatbots, analytics, conversation, integration with WordPress, Shopify, etc.
- Growth: This plan includes all the features mentioned above plus assignment rules, user segmentation, social media integration, task management, telephony in Freshchat, etc.
- The pro plan includes more advanced features including auto-resolve, advanced automation, a dashboard, Live Translate, team performance report, survey, conversation APIs, and more.
- Enterprise: This is the most advanced plan with the highest setup and features. It contains all the pro features plus allowed domain, user authentication, and skilled-based routing.
Manychat
While talking about the top chatbot software tools and sets, Manychat comes in the list.It includes many basic plus advanced features. Automatic conversations, building custom chatflows, creating keyword triggers,running automatic drip sequences, A/B testing,etc are some of the features of Manychat. The chatbot software provides free as well as paid plans.
- Free:
- Pro
- Premium
The software offers three plans, the Free, Pro, and the Premium. The Pro plan costs $15/mo.
Learn more about Manychat.
Chatra
Chatra is another chatbot tool with many features and specifications. The tool includes chatbot building, visitors interaction, analytics, reporting, CRM, and integration with many applications.
Chatra Features:
- It comes with both offline and online chat widgets with unlimited website, customization, SSL encryption, and social channels.
- Intelligent chatbots to collect visitor information with lead capture forms and targeted message triggers.
- Showing visitors cart content to allure them to buy and subscribe to plans.
- Usable on multiple platforms including mobiles, desktops, and macOS.
- Multiple chat function like file sharing, tracking, screening, reporting, and Analytics for best performance.
- Integrations with multiple applications, and CRMs.
- API and developer tools are ready to be used.
- Free plan: It is free of cost.
- Essential: This plan costs $17/mo.
- Pro: Costs $23/mo.
Chatra provides three plans, the Free Plan, Essential Plan, and the Pro plan. The Essential plan charges $17/mo, and the Pro plan costs $23/mo.
Netomi
Netomi is one of the top chatbot software with multiple channels to connect to real-time and leave visitors. It supports messaging, voice, texts, and email chats, and voice. Netomi entails many advanced features like contextual goal-driven deep learing AI for digital innovation, auto-pilot and co-pilot modes, end-to-end deep conversation channel integration with current platform, omni channel conversation,proactive and intelligence and predictive sentiment,and sustainable customer support.
- Comprehensive Conversational AI
- Rich Messaging
- Free Text and Form Input
- Proactive Messaging
- Integrated Knowledge Search
- Use as Standalone or with Agent Desks Business Data
- Integration 100+ Languages
- Flexible Customization
Want to learn more about Netomi? Click here.
